IT Support Technician

Posted: 09/01/2021

Overview

Everyone wants to work with people they respect. Even better if you can work with a company you respect. We have both at The David J. Joseph Company, and a 135+ year track record on operating an ethical business with a positive work culture. It may sound cliché, but it’s true. We’re a big, global company that still feels small.

 

Working at the David J. Joseph Company is unique. We offer employment in diverse settings such as traditional corporate headquarters, dynamic sales locations, and scrap recycling facilities. This workplace diversity gives our employees the variety they crave and the exposure to a global business. A career at The David J. Joseph Company is ideal for self-starters seeking to make an impact on our company and their careers.

 

The David J. Joseph Company (DJJ), founded in 1885, is a world leader in scrap metal recycling & trading. With over 80+ locations, the Joseph Company is headquartered in Cincinnati, Ohio and is a wholly-owned subsidiary of Nucor Corporation (NUE) a Fortune 200 Company.

Responsibilities

  1. Provide technical support to employees using phone, email, chat and the ticketing system; provides in-person support to onsite employees and remote support to 80+ other locations.
  2. Solve routine to moderately complex support issues with initiative, sound judgement, attention to detail, process orientation, clear communication when escalating  and exceptional customer service.
  3. Record accurate and comprehensive information for requests, incidents, and user training documentation ensuring compliance with all SOX and auditor requirements.
  4. Develop expertise in in-house applications and perform issue identification, verification, diagnosis, and troubleshooting to drive business efficiencies.
  5. Facilitate feedback loop between end-users, IT team, and other business functions to improve the user’s experience with technology platforms.
  6. Assist in the implementation/installation, maintenance/troubleshooting, and licensing of software/applications.
  7. Order, configure and distribute new equipment and manage used inventory and returned/loaner hardware and peripherals for timely disposition.
  8. Procure, setup, configuration and troubleshooting  of all mobile devices, both iOS and Android.
  9. Setup and troubleshooting conference room/AV equipment.
  10. Printer and multi-function copier support, troubleshooting, set up and maintenance.
  11. Work on projects and performs other duties as assigned.
  12. Work a rotational on-call IT support schedule to include evenings and weekends as assigned.

Qualifications

  1. Minimum 2 years of college in Information Technology/Computer Science, Business, or related disciplines preferred.   Equivalent combination of experience and education will also be considered.   Bachelor’s degree and/or industry certifications are a plus.
  2. Experience working customer support ticket queue, providing end user training, following ITIL standards on an IT Help Desk or as a high volume call center agent a plus.
  3. Strong analytical skills and problem-solving abilities coupled with a solution-oriented, customer-service first mindset.
  4. Ability to adapt communication style to develop strong relationships with all requesters from front-line teammates to C-level executives.
  5. Ability to function in a team-oriented, varied, fast-paced atmosphere of changing priorities where multi-tasking, information sharing and collaboration is often required.
  6. Ability to work under general supervision and demonstrate initiative to positively contribute to team goals and deadlines.
  7. Understanding of any combination of the following technologies: iPhone, Android tablets, PC’s, laptops, printers, and other peripherals, VOIP telephony, basic network troubleshooting, Fortinet, Aruba, Solstice, Adobe Acrobat, SolarWinds, Fresh Service, Active Directory, Microsoft O65, Windows, Exchange, Azure, and Microsoft tools such as Dynamics, Excel, Word, PowerPoint, Teams, Sharepoint, One Drive.
  8. Strong communication skills that include empathy for the caller, good listening skills, ability to interpret a problem and translate between technical and non-technical teammates to find solutions to assigned tasks.
  9. Strong organizational skills to maintain accurate records of interactions with customers and assist in identifying recurring user problems.
  10. Willingness to travel to additional locations on an as-needed basis to support business needs and project deadlines.
  11. Safety is the most important part of all jobs within the DJJ/Nucor organization; therefore, candidates must be able to demonstrate the ability to initiate, lead, and uphold safety policies, practices, procedures, and housekeeping standards at all times.

Benefits

We offer a competitive compensation and benefit package including paid training, bonus program, medical, dental, vision, life and disability coverage, vacation, paid holidays, a 401(k) plan with match, tuition reimbursement and other great benefits.

EEO Statement

The David J. Joseph Company is a drug-free workplace and conducts pre-employment testing as a condition of employment. 

 

The David J. Joseph Company is an equal opportunity employer.? Qualified applicants will receive consideration for employment without regard to race, color, ethnicity, religion, creed, gender, pregnancy, childbirth and related medical conditions, lactation/breastfeeding, gender identity or expression, sexual orientation, national origin, ancestry, citizenship, age, marital status, familial status, genetic information, disability, veteran status, military status, or any other classification, status, or characteristic protected by local, state, or federal laws, rules, or regulations. The David J. Joseph Company hires and promotes individuals solely on the basis of their qualifications for the job to be filled.  If you’d like more information on your EEO rights under the law, please click here. 

 

DJJ reasonably accommodates qualified individuals with disabilities to enable them to receive equal employment opportunity and/or perform the essential functions of the job, unless the accommodation would impose an undue hardship to the Company. This applies to all applicants and teammates.? 
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DJJ also provides a work environment in which each teammate?is able to?be productive and work to the best of his or her ability. We do not condone or tolerate an atmosphere of intimidation or harassment. We expect and require the cooperation of all teammates in maintaining an atmosphere free from discrimination and harassment with mutual respect by and for all teammates and applicants.