Title: Business Operations Specialist
Salary Range: 38,000-40,000
Contract Term Length: 12 Months
Standard Hours: 37.5
Work Location: Hybrid
FLSA Status: Non-Exempt
College: Gateway Community & Technical College
Campus Location: Gateway Edgewood Campus
Department: Business Affairs
Total Rewards
Gateway Community & Technical College offers a competitive benefits package and an attractive work environment that supports excellence, innovation, and creativity including:
- Exceptional health care, vision, dental coverage for you and your family
- Tuition reimbursement/waiver for you, your spouse, and dependents
- 403(b) retirement plan: a 5% employee contribution receives a 10% employer match
- Vacation/Sick Time
- Work-Life Balance
- 9.5 Paid Holidays
- 2 Weeks Institutional Closing Pay (Last 2 weeks of December) for qualifying positions
- Employee Assistance Program
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Job Summary
Performs intermediate financial operational duties, primarily the collection, billing, and maintenance of student account receivables. Upholds strict and complex financial and confidentiality standards in a respectful and customer-focused manner.
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Job Duties:
- Focuses on Business Office operations involving Student Financial Accounts.
- Assists with student invoicing, cash receipts of tuition and fees, receivables, refunds, return collection.
- Recommends adjustments and escalates problems to other departments or to higher levels.
- Personally calls outstanding student accounts to resolve issues in hopes of leading to collection of outstanding tuition, maintaining headcount and supporting retention efforts.
- Leads collection efforts following legal, acceptable practices.
- Assists in building, balancing, invoicing and collecting Third Party Contacts from the companies and community we serve.
- Cashiering, processing student payments.
- Post and tracks manual bookstore charges.
- Reconciles daily cash receipts and prepares bank deposits.
- Confirms closing reports and transaction from previous business day for accuracy.
- Daily deposits of Misc. cash collection and preparation of paperwork for correct journal entry.
- All other duties as assigned.
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Minimum Qualifications:
- Bachelor's degree or equivalent and 1 to 2 years of relevant experience
- Commitment to diversity, equity, and inclusion.
- High attention to detail, independent, self-motivated, adaptable to fast-paced environments.
- Professional and courteous communication at all levels, both internally and externally.
- Clear verbal and written skills.
- Efficiently prioritize and meet deadlines.
- Proficient in Microsoft Office (Excel, Forms, Outlook, Teams, SharePoint, Word).
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Preferred Qualifications:
- 2-4 years of relevant experience
- Experience in and understanding of working with students from diverse populations is preferred.
- Experience working at the community college level is preferred.
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Additional Skills Requested:
- Problem solving
- Customer service
- Understanding of student financials
- Follows and understands processes and procedures
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Employee Rights - Employee Polygraph Protection Act
Equal Opportunity Employer - The Kentucky Community and Technical College System is an equal educational and employment opportunity institution.
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